Terms and Conditions Applicable to all bookings

Subject to meeting all requirements set by Luxury Beach Getaways, you can make a booking enquiry on the Luxury Beach Getaways platform through the reservation system. All applicable fees, including listing fee, security bond, service fee, any applicable taxes (collectively, ‘Total Fees’)  confirmed by email before booking property. You further agree to pay the total costs for any booking.

Luxury Beach Getaways properties are listed on multiple booking platforms,  consequently, making a reservation for a property on Luxury Beach Getaways does not provide you with exclusive rights. 

Receipt of a booking confirmation from Luxury Beach Getaways forms a legally binding agreement. 

If you are the host, arranging a booking on behalf of additional guests, you are required to ensure that every other guest meets all requirements set by Luxury Beach Getaways, and is made aware of and agrees to these Terms and Conditions, including all rules and restrictions outlined below. 

  1. Booking Accommodation

All properties are available for check-in no earlier than 3 pm on the day of arrival, you need vacate no later than 10 am on the date of check out unless agreed upon, in writing, before your stay.

  1. Maximum Number of Guests

The number of guests allowed to occupy each property managed by Luxury Beach Getaways at any one time as outlined below:

– Liapari Beach House; maximum of nine (9) 

– Villa Kopai Luxury Beach House; maximum of nine (9) 

– Beachfront #12; maximum of twelve (12) 

– Villa Provence; maximum of eleven (11) 

– Mont Sapphire Luxury Retreat; maximum of fifteen (15) 

– Zaffiro Beach House maximum of eight (8) 

– Hampton Beach House; maximum of eight (8) 

– Sapphire Beach Sisters; maximum of eighteen (18)

– Shambhala; maximum of ten (10) 

– Serenity at Sapphire; maximum of ten (10) 

– CC by the Sea; maximum of ten (10)

– Casa Paradiso; maximum of fourteen (14)

– Beachfront by CC: maximum of ten (10).

Any additional guests requested are to be approved in writing before your stay. Undeclared persons charged at $100 per person, per night.

  1. Cleaning

The total booking fee includes a standard clean. 

All rubbish is to be removed and placed in the bins provided.  Charges will be applied if the accommodation is found in an unreasonable condition, for instance:

– Dirty dishes and unemptied dishwasher

– Rubbish not removed from the property and disposed of in the outside bins.

– Soiled or stained bed covers, rugs, upholstery etcetera.

– Lost or damaged remote controls.

– Misplaced keys.

– Excessive handprints and or marks on walls/glass.

  1. Events 

Weddings, Functions, and Parties are prohibited in all properties listed on Luxury Beach Getaways unless written consent is given approving the number of allowable guests. Any breach of this will mean immediate termination and eviction without refund; additional charges for security, cleaning, rubbish removal,  wilful damage and repairs to be applied against your Security Bond.  

Specific laws, such as the minimum legal drinking also apply and may be enforced if law enforcement officials are called to attend the premises.

  1. Noise and Behaviour

Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund. 

All guests behaviour and conduct is to be of a tasteful and respectful manner. Luxury Beach Getaways reserves the right to termination and eviction without refund. 

  1. Cancellation

When a cancellation occurs, the money paid is not refundable unless the house is re-let for the entire period for the same amount. Should the funds be returned due to the property being re-let, a 5% cancellation fee of the total booking charge will apply.

The owners of the property you have booked have the right to make alterations to any scheduled reservations within 14 business days of check-in date. 

  1. Bond

A bond amount of $1,500 applies for Liapari Beach House, Mont Sapphire Luxury Retreat, Villa Kopai Luxury Beach House and Beachfront #12. All other properties listed and managed by Luxury Beach Getaways, require a $1,000 bond before arrival by credit card or a cash deposit into Luxury Beach Getaways account. 

The Security Bond will be credited once the property has been inspected, and deemed to be in the same state as when you arrived. 

Compensation for damage, loss or theft determined by Luxury Beach Getaways as a result of any breaches of the Terms & Conditions is applied against the bond.

 

  1. Pets

Pet permitted only by special arrangement with the management of Luxury Beach Getaways. Pet fees apply. 

  1. Payment

To secure a booking a 50% deposit is required. Reservations confirmed on receipt of the deposit. Payment of the deposit consents your acceptance of these Terms and Conditions.

The balance of the reservation amount must be received no later than 30 days before the booking date. Please ensure payments are received within the specified time limits or the booking will be cancelled and Luxury Beach Getaways has the right to attempt to re-let the property. 

A 2.4% merchant surcharge applies to all Visa and MasterCard payments. 

  1. Liability 

It is your responsibility to obtain suitable travel insurance to cover the booking costs in the event of unforeseen circumstances (for instance the cancellation of the booking). It is your responsibility as the guest to ensure that the insurance purchased is adequate and appropriate for your particular needs.

Luxury Beach Getaways nor any other party involved in creating, producing, or delivering the Luxury Beach Getaways Platform, will be liable for any consequential damages, service interruption, or system failure or any damages of personal or bodily injury or emotional distress arising out of the use of the Luxury Beach Getaways platform.

  1. Feedback

Luxury Beach Getaways welcomes your feedback, comments and suggestions for improvements. You may submit feedback by emailing us, through the “Contact Us” section of the Luxury Beach Getaways website, or by other means of communication. 

Any feedback about Luxury Beach Getaways will be considered non-confidential and non-proprietary to you. By submitting feedback to us, you grant us a non-exclusive, worldwide, royalty-free, non-binding, sub-licensable, continuous license to use and publish your ideas and materials for any purpose, without compensation to you.

  1. Disputes

Luxury Beach Getaways is committed to providing exceptional service to our customers, so if you have a concern or dispute, please contact us by email at monique@luxurybeachgetaways.com.au. If you wish to make a complaint about the Luxury Beach Getaways Terms and Conditions, we will examine the claim and endeavour to respond within 14 business days. 

If we are not able to resolve your dispute about the Terms and Conditions, outlined above, within 60 days, you may seek relief through a third party and or other means.

If you have any questions about these Terms and Conditions, please email us at monique@luxurybeachgetaways.com.au.

Last updated 22 July 2019