Terms and Conditions

All properties managed by Luxury Beach Getaways

Terms and Conditions Applicable to all bookings

Subject to meeting any and all requirements set by Luxury Beach Getaways, you can make a booking enquiry on the Luxury Beach Getaways platform through the reservation system. All applicable fees, including listing fee, security bond, service fee, any applicable taxes (collectively, ‘Total Fees’) will be confirmed prior to booking a listing. You further agree to pay the total fees for any booking.

All properties listed on the Luxury Beach Getaways website are also listed on other booking platforms. Therefore, making a reservation for a property on Luxury Beach Getaways does not provide you with the exclusive rights.

Receipt of a booking confirmation from Luxury Beach Getaways forms a legally binding agreement.

If you are the host, arranging a booking on behalf of additional guests, you are required to ensure that every additional guest meets any and all requirements set by Luxury Beach Getaways, and is made aware of and agrees to these Terms and and Conditions, including all rules and restrictions outlined below.

1. Booking Accommodation

All properties are available for check-in no earlier than 3 pm on the day of arrival, you need to be vacated no later than 10 am on the date of check out unless agreed upon, in writing, prior to your stay.

2. Maximum Number of Guests

The number of guests allowed to occupy each property managed by Luxury Beach Getaways at any one time is outlined below:

– Liapari Beach House; maximum of nine (9) guests.

– Villa Kopai Luxury Beach House; maximum of nine (9) guests.

– Beachfront #12; maximum of twelve (12) guests.

– Villa Provence; maximum of twelve (12) guests.

– Mont Sapphire Luxury Retreat; maximum of fifteen (15) guests.

– Zaffiro Beach House maximum of eight (8) guests.

– Hampton Beach House; maximum of ten (10) guests.

– Shambhala; maximum of eight (8) guests.

– Serenity at Sapphire; maximum of ten (10) guests.

Any additional guests requested, are to be approved in writing prior to your stay. Undeclared persons will be charged at $100 per person, per night.

3. Cleaning

The total booking fee includes a standard clean, however, the property is to be left in a clean and tidy condition. Failure to do so will incur an additional charge to place the property back to its original state.

All rubbish is to be removed and placed in the bins provided. Charges will be imposed if the accommodation is left in an unreasonable condition, for instance:

– Dirty dishes and unemptied dishwasher

– Rubbish not removed from the accommodation and disposed of in the outside bins

– Soiled or stained bed covers, rugs, upholstery etc.

– Lost or damaged remote controls

– Misplaced keys

– Extra will be charged for handprints and/or marks on walls/glass.

4. Events

Weddings, Functions, and Parties are strictly prohibited in all properties listed on Luxury Beach Getaways, unless written consent is given approving the number of allowable guests. Any breach of this will mean immediate termination and eviction without refund.

Extra charges for security, cleaning, garbage removal, wear and tear, repairs to be a property will be required.

Certain laws, like the minimum legal drinking also apply.

5. Noise and Behaviour

Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund. Extra charges may be required for security and other expenses.

All guests behaviour and conduct is to be of a tasteful and respectful manner. Luxury Beach Getaways reserves the right to termination and eviction without refund.

6. Cancellation

When a cancellation occurs, the money paid is not refundable unless the house is re-let for the entire period for the same amount. If a refund is made due to the property being re-let, a 5% cancellation fee of the total booking charge will apply.

The owners of the property you have booked have the right to make alterations to any scheduled reservations within 14 business days of check-in date.

7. Bond

A bond amount of $1,500 applies for Liapari Beach House, Mont Sapphire Luxury Retreat, Villa Kopai Luxury Beach House and Beachfront #12. All other properties listed and managed by Luxury Beach Getaways, require a $1,000 bond prior to arrival by credit card or a cash deposit into Luxury Beach Getaways account.

The Security Bond will be credited once the property has been inspected, and deemed to be in the same state as when you arrived.

Any damage, loss or theft determined by Luxury Beach Getaways as a result of any breaches of the Terms & Conditions will be charged against the bond.

8. Pets

No animals are permitted in all properties listed on the Luxury Beach Getaways website, without written consent prior to the check-in date.

9. Payment

To secure a booking a 50% deposit is required. Bookings are not confirmed until this deposit has been received. Payment of the deposit consents your acceptance of these Terms and Conditions.

The balance of the reservation amount must be received no later than 30 days prior to the booking date. Please ensure payments are made within the specified time limits or the booking will be cancelled and Luxury Beach Getaways has the right to attempt to re-let the property. If your deposit is paid by credit card then final payment will automatically be deducted from that same credit card 30 days prior to your check-in.

A 2.4% merchant surcharge applies to all Visa and MasterCard payments.

10. Liability

Luxury Beach Getaways does not provide protection for any repaid deposit to it you as their guests. It is your responsibility to obtain suitable travel insurance in order to cover the booking costs in the event of unforeseen circumstances (for instance the cancellation of the booking). It is your responsibility as the guest to ensure that the insurance purchased is adequate and appropriate for your particular needs.

Luxury Beach Getaways nor any other party involved in creating, producing, or delivering the Luxury Beach Getaways Platform, will be liable for any consequential damages, service interruption, or system failure or for any damages of personal or bodily injury or emotional distress arising out of the use of the Luxury Beach Getaways platform.

11. Feedback

Luxury Beach Getaways welcomes your feedback, comments and suggestions for improvements. You may submit feedback by emailing us, through the “Contact Us” section of the Luxury Beach Getaways website, or by other means of communication.

Any feedback about Luxury Beach Getaways will be considered non-confidential and non-proprietary to you. By submitting feedback to us, you grant us a non-exclusive, worldwide, royalty-free, non-binding, sub-licensable, continuous license to use and/ or publish your ideas and materials for any purpose, without compensation to you.

12. Disputes

Luxury Beach Getaways is committed to providing exceptional service to our customers, so if you have a concern or dispute, please contact us by email at monique@luxurybeachgetaways.com.au. If you wish to make a dispute and/ or complaint about the Luxury Beach Getaways Terms and Conditions, we will examine the complaint and endeavour to respond within 14 business days.

If we are not able to resolve your dispute about the Terms and Conditions, outlined above, within 60 days, you may seek relief through a third party and/ or other means.

If you have any questions about these Terms and Conditions, please email us at monique@luxurybeachgetaways.com.au.

Last updated 1st March 2019