Villa Kopai: Terms and Conditions
Note: Variances can be agreed on but only by arrangement with the owner in writing.
To secure a booking a 50% deposit is required. Bookings are not confirmed until this deposit is received. Payment of the rental deposit constitutes the clients acceptance of these Terms and Conditions.
Balance of the rental amount must be received no later than that stated in our confirmation email to you. Please ensure payments are made within the specified time limits or the booking will be cancelled and the owner has the right to cancel the booking and attempt to re let it. If your deposit is paid by credit card then final payment will automatically be deducted from that same credit card 30 or 60 days prior to your arrival unless otherwise notified in writing by the cardholder.
Cancellation if caused by the client, money paid is not refundable unless the house is re-let for the entire period for the same amount. If a refund is made due to the property being relet then a $50 cancellation fee will apply.
The owner reserves the right to make alterations to bookings due to unforeseen circumstances.
A bond amount of $2000 is required upon arrival by credit card.
Stays of 5 nights or less attract a $350 cleaning fee, 4 nights or less a $450 cleaning fee.
Please be aware that a 2% merchant surcharge allies to all Visa and MasterCard payments and 1.7% to all AMEX payments.
To maintain a good standard for our guests we require certain conditions to be complied with. We appreciate most will respect our property but the occasional abuse requires that we state the following conditions.
Number of persons using the property AT ANY TIME should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email. Fees will apply for excess guests not agreed with the owners in advance.
Parties, Functions and Weddings are strictly prohibited. The price charged is for domestic use only and not commercial. Accordingly this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in loss of your bond and/or additional payments.
Cleaning – Your tariff includes a standard clean, however should any additional cleaning be necessary, or the accommodation has had smoking inside, then any charges will be debited to your credit card. Any breakages, damages and excess cleaning items are to be paid for.
Charges will be imposed if the accommodation is left in an unreasonable condition, eg:
– Dirty dishes and unemptied dishwasher
– Rubbish not removed from the accommodation and disposed of in the outside bins
– Soiled or stained bed covers, rugs, upholstery etc.
– Lost or damaged remote controls
– Misplaced keys
– Extra will be charged for hand prints on walls/glass.
Damage, Breakages, Theft and Loss are the tenant’s responsibility during their stay.
Departure – the property should be left in a similar state to its condition on arrival.
Check-in time is 3pm for Villa Kopai Luxury Beach House, the property is to be vacated no later then 10am on the day of your departure unless agreed otherwise.
Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund, extra charges may be made for security and other expenses.
Linen is to be supplied by the owner.
Pets are not allowed.
Loss – the owners take no responsibility for the tenant’s personal property.
Variations to these conditions may only be made by prior arrangements with the owner in writing.
Rental Conditions and Bond Form to be signed before arrival and credit card details provided.
A breach of these conditions Will result in your lease being TERMINATED immediately and without a refund.